Gaya APA

dkk, A, ,, R. (2011). Managing Business Process Flows (Prinsip-Prinsip Manajemen Operasi) . Jakarta: PPM.

Gaya MLA

dkk, Anupindi, ,, Ravi,. "Managing Business Process Flows (Prinsip-Prinsip Manajemen Operasi)". Jakarta: PPM, 2011. Text.