Gaya APA

Panagacos, T. (2012). The Ultimate Guide to Business Process Management : Everything You Need to Know and How to Apply It To Your Organization . USA: Createspace Independent Publishing.

Gaya MLA

Panagacos, Theodore. "The Ultimate Guide to Business Process Management : Everything You Need to Know and How to Apply It To Your Organization". USA: Createspace Independent Publishing, 2012. Text.