Gaya APA
Zeithaml, Valarie A. (2000).
Services Marketing:Integrating customer focus acrossthe firm .
Boston:
Irwin.
Gaya Chicago
Zeithaml, Valarie A.
Services Marketing:Integrating customer focus acrossthe firm.
Boston:
Irwin,
2000.
Text.
Gaya MLA
Zeithaml, Valarie A.
Services Marketing:Integrating customer focus acrossthe firm.
Boston:
Irwin,
2000.
Text.
Gaya Turabian
Zeithaml, Valarie A.
Services Marketing:Integrating customer focus acrossthe firm.
Boston:
Irwin,
2000.
Print.