Gaya APA

Blattberg, Robert C. (2001). Customer equity: building and managing relationship as valuabe assets (1). USA: Harvad Business.

Gaya Chicago

Blattberg, Robert C. Customer equity: building and managing relationship as valuabe assets. 1 USA: Harvad Business, 2001. Text.

Gaya MLA

Blattberg, Robert C. Customer equity: building and managing relationship as valuabe assets. 1 USA: Harvad Business, 2001. Text.

Gaya Turabian

Blattberg, Robert C. Customer equity: building and managing relationship as valuabe assets. 1 USA: Harvad Business, 2001. Print.